Rules

§ 1 GENERAL PROVISIONS

• NASU restaurant is located in Gorzów Wielkopolski, at 29–31 Nadbrzeżna Nisza Street.
• Every guest at NASU restaurant is required to read and comply with these rules.
• Being on the premises constitutes acceptance of these rules.

§ 2 RESTAURANT USE RULES

• Only food and beverages purchased on the premises may be consumed at NASU restaurant.
• Bringing and consuming your own food, beverages or alcohol is prohibited, except as described in § 5.
• The restaurant has a total ban on traditional and electronic cigarettes and on use of intoxicating substances.
• If the prohibitions in points 2 and 3 are violated, staff will give a warning. If the guest does not comply, they may be asked to leave.
• The restaurant does not serve persons who are intoxicated or under the influence of drugs.
• Selling alcohol to minors or intoxicated persons is prohibited.
• Staff may refuse service or ask a guest to leave if they behave inappropriately, aggressively, offensively or in a way that endangers others.
• Parents or legal guardians are fully responsible for children in the restaurant.
• Guardians are responsible for damage caused by or to children due to misbehaviour or lack of proper supervision.
• NASU restaurant is not responsible for children left unsupervised.
• Guests are responsible for their animals, which may only be on the premises if they are not aggressive and do not disturb other guests.
• The restaurant is not liable for damage caused by guests or for items left by them, including their contents.
• A guest is fully liable for any damage they cause on the premises.
• Lost property found by staff is kept for 30 days and may be released to anyone who can describe it accurately.
• A guest may be asked to leave in particular when:
• a) behaving in a vulgar or aggressive way towards staff or other guests,
• b) being under the influence of alcohol or drugs,
• c) attempting to bring in or consume their own drinks or food,
• d) being with an animal that behaves aggressively.

§ 3 PAYMENTS AND VOUCHERS

• Accepted payment methods: cash, card and BLIK.
• We do not accept bank transfer for on-site consumption.
• Please request an invoice before payment. A VAT invoice cannot be issued after a receipt has been printed.
• If you wish to use a voucher, please say so no later than when finishing your meal, before the receipt or invoice is issued.

§ 4 COMPLAINTS

• Complaints about meals may only be made during the meal, not after it has ended.
• Taste complaints are considered if the guest has eaten at most one third of the dish. If more was consumed, the restaurant may refuse the complaint.
• Complaints about delivery orders should be reported by phone: +48 504 923 303.

§ 5 SAFETY

• NASU restaurant is not liable for damage resulting from guests' careless behaviour, including cuts or other injuries on the premises.
• The restaurant is not liable for damage caused by other guests, including those under the influence of alcohol or drugs.

§ 6 OCCASION CAKE

• For individual or group reservations, an occasion cake may be brought and consumed if the restaurant is informed in advance.
• The restaurant has a chiller where the cake can be stored. The cake must be delivered the day before the reservation.
• When delivering the cake, a document is required confirming that it was made by a person with the appropriate qualifications and in accordance with food safety standards.
• One slice of the cake is kept in a sealed container for 3 days after the event.

§ 7 FINAL PROVISIONS

• The rules are publicly available at: https://www.nasu.restaurant/regulamin
• The owners of NASU restaurant reserve the right to change the rules at any time, without giving a reason.
• These rules are in force from 07.09.2023.

• The standard table reservation time at our restaurant is 2 hours (120 minutes).
• Individual reservations for 1–12 guests are accepted via mojstolik.pl or by phone: +48504923303. Reservations are confirmed automatically or manually, daily between 12:00 and 22:00. If confirmation takes longer, we ask for your patience.
• Group reservations (more than 12 guests) should be sent to: hello@nasu.restaurant.
• An SMS confirmation guarantees your table reservation.
• If children will be joining, please state the number in the reservation notes.
• We do not reserve specific tables. If you have a seating preference, please add it in the "Notes" field – we will do our best to accommodate it.
• For special requests (e.g. birthdays, anniversaries), please describe them in "Notes" – we will try to meet your expectations.
• We welcome calm, well-socialised dogs. If you plan to visit with your pet, please mention it in the reservation notes. For everyone's comfort, dogs should remain on a lead under the table. We do not allow dogs on chairs or sofas.
• We hold reservations for 15 minutes from the booked time. Please be on time. If you are running late, please contact us via the chat in the reservation link.
• Changes to your reservation (date, time, number of guests) and cancellations can be made via mojstolik.pl, the chat in your reservation details, or by phone.
• If you require a VAT invoice, please inform the staff before the bill is issued.
• When redeeming a gift voucher, please let the staff know as soon as you are seated.

• Vouchers are valid for the period stated on the voucher; after that time they expire.
• A voucher may be used once or in accordance with the terms specified at the time of purchase.
• Vouchers cannot be exchanged for cash or refunded.
• If a voucher is lost or damaged, it cannot be recovered or replaced.
• Vouchers may only be used on the premises and under the conditions set by the staff.
• The venue reserves the right to refuse to honour a voucher if it is damaged, forged or suspected of having been obtained illegally.